Return & Refund Policy

Because we sell handmade skincare products (such as soaps, creams, and body oils), we take product safety and hygiene very seriously.

Returns

• We accept returns of unopened, unused products within 14 days of delivery.

• For hygiene reasons, opened or used products cannot be returned, unless they arrived damaged or defective.

• To start a return, contact us at [your email] with your order number, the product name, and the reason for return.

Return Shipping

• If you change your mind, you are responsible for return shipping costs.

• If you received a damaged, defective, or incorrect item, we will cover or refund reasonable return shipping costs.

Refunds

• Once we receive and inspect your return, we’ll let you know if the refund is approved.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees paid on the original order are non-refundable, unless the return is due to our error.

Damaged, Defective, or Wrong Items

• If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number.

• We will offer a replacement or refund, depending on the situation and your preference.